Refund & Cancellation Policy

Draft — 22 September 2026

Draft for review — not yet final. Published for a live URL (payment-provider verification and general good practice); not yet reviewed by a lawyer. The 14-day window below is a reasonable starting default, not a number you're locked into — change it if you want a different policy.

ReviewBot is billed per branch, per month or per year, at the rate shown on our pricing page when you signed up. This page explains how cancellation and refunds work.

1. Cancelling

You can cancel at any time by emailing admin@mdianalytics.com. Cancellation takes effect at the end of the billing period you've already paid for — you keep access until then, and you won't be billed again after that.

2. First-payment refund window

If you're not satisfied, you can request a full refund of your first payment within 14 days of making it. After that window, or for any renewal payment, fees already invoiced are non-refundable — by the time a billing period is invoiced, review collection and AI analysis for that period has already been delivered.

3. How refunds are paid

Our order process is conducted by our online reseller Dodo Payments. Dodo Payments is the Merchant of Record for all our orders and is the legal seller on each transaction. An approved refund is issued by us through Dodo Payments and returned to your original payment method.

4. Requesting a refund

Email admin@mdianalytics.com with your business name and the payment in question. We'll confirm eligibility and, where approved, arrange the refund through Dodo Payments.